Frequently Asked Questions (FAQs)
Got a question? We’ve got you covered. Find quick answers to our most frequently asked questions below
1. Do you ship internationally?
No, we currently only ship within the United Kingdom. We’re working on expanding further in the future, so keep an eye on our social channels and newsletter for updates.
2. How long does delivery take?
We aim to dispatch orders 1-2 working days after purchase. During busier periods it may take a little longer to process your order but we always aim to dispatch within the original timeframe.
All orders are posted via Royal Mail 1st class service and delivery is usually the next working day as per Royal Mail’s website https://www.royalmail.com/sending/uk/1st-class . Please be advised this is not a guarantee and can take longer on occasions especially during busier periods e.g. Christmas season.
Orders placed within the UK are usually delivered within 2–4 business days. If you choose express shipping (where available), you can expect delivery within 1–2 business days.
Once your order is dispatched, you’ll receive a confirmation email with a tracking link.
3. Can I track my order?
Yes, as soon as your order has been shipped, we’ll email you a tracking link so you can follow your parcel’s journey in real time.
4. What is your return policy?
You can return items within 14 days of delivery. Items must be unused, in their original condition, and in their original packaging. To request a return, please contact us via the contact page or email with your order number and the reason for return.
5. How do refunds work?
Once we’ve received and accepted your return, we’ll notify you by email and issue a refund to the original payment method. Please note: shipping costs are not refunded. It may take a few days for the funds to appear in your account depending on your bank.
6. Can I exchange an item?
Yes, however the quickest way to exchange is to return your item and place a new order for the desired item. Please let us know if you plan to exchange so we can assist you properly.
7. What should I do if I receive a damaged, faulty or wrong item?
If your order arrives damaged, faulty, or if you’ve received the wrong item, please contact us immediately via the Contact page with your order details and a photo of the problem. We’ll assess and resolve the issue quickly.
8. Can I change or cancel my order?
If your order has not yet been shipped, contact us as soon as possible with your order number. Once an order is dispatched, we cannot offer cancellations or changes.
9. Is my payment information secure?
Yes, our website uses Shopify’s secure checkout system, which is PCI compliant and encrypts all sensitive payment data. Your card details are never stored on our servers.
10. Do you offer discount codes or promotions?
Yes, we occasionally run exclusive promotions and offers. Subscribe to our newsletter or follow us on our social media channels for the latest updates and deals.
11. Do you offer gift cards?
Yes, we provide digital gift cards in various amounts. These are delivered instantly to the recipient’s email and make excellent gifts for friends and family.
12. How can I contact your customer support team?
You can reach us through our Contact page. Our team typically responds within 1 - 2 business days